When our technicians attend a venue to carry out a service or maintenance inspection, our objective is simple: we want to complete the inspection efficiently, identify any issues, and confirm the equipment is operating safely. Generally, our point of reference for any inspection is the installation and product documentation for the Venue. One of the biggest factors in how smoothly a service visit runs is the information available to our technicians, preferably before we arrive onsite.
System Drawings and Documentation: Any available drawings or system documentation are always helpful. This might include rigging layouts, control system diagrams, electrical schematics, or equipment schedules. Even if the system has been modified over time, these documents give us a starting point and help technicians understand how the system was originally designed to operate.
Service History: Previous service reports and maintenance records are extremely valuable. They help us understand whether there are recurring issues, faults that have been noted previously, or components that may already be approaching the end of their service life. Without that history, technicians often spend additional time investigating issues that may already have been identified in earlier reports.
Asset Lists: An asset list helps confirm exactly what equipment is installed at the venue and what needs to be inspected. This is particularly important in larger venues where equipment may be spread across multiple areas. Accurate asset records also help ensure inspections remain consistent from year to year.
Structural Information: For rigging and stage machinery systems, structural information can sometimes be critical. This may include allowable loads, attachment methods, or engineering reports relating to the building structure. Having this information available allows us to confirm equipment remains within design limits and also helps when planning any future modifications or upgrades.
Site Access Information: Practical details such as access times, key contacts, induction requirements, or any restrictions around working at height are also important when planning a service visit.
Known Issues: If venue staff are already aware of faults or operational concerns, letting us know ahead of the visit is always helpful. It allows technicians to focus on those items while onsite and can often reduce the need for return visits.
What if I don’t have these documents?
Not every venue has complete or up to date documentation, and that’s more common than you might expect.
If documentation is limited or missing, we can work with you to build a clearer understanding of your system. This might include carrying out a condition assessment to determine whether the system is fit for purpose and operating safely within its intended use.
From there, we can assist in developing a tailored maintenance regime based on the equipment installed, how it is used, and the condition observed onsite, helping the venue meet its responsibilities around safe operation and maintenance.
For Service inquiries or further information, please contact:
Angie Doyle, Service Manager
Ph: +61 2 8755 8745
angie.doyle@papeople.com.au
www.papeople.com.au
Disclaimer:
Whilst care is taken to provide current, correct and accurate content, all information is for general guidance only. We do not warrant the accuracy of information contained here-in, or on external websites, news & information services, web links or offers referred to in this material, nor is any responsibility assumed for third-party comments, information, products or services. No warranty or representation is given that products or services will be suitable for all situations. Any specific requirements must be confirmed directly with The P.A. People Pty Limited ACN 000 919 255.